Oklaro believes that gaming should always be fun, never a burden. We've built a full suite of responsible gaming tools to help every Filipino player stay in control of their time and money on the platform.
Our Commitment
At oklaro, responsible gaming isn't just a checkbox — it's a core part of how we operate. We know that for most players in Manila, Cebu, Davao, and across the Philippines, online gaming is a form of entertainment, a way to unwind after a long day or add some excitement to the weekend. And that's exactly what it should stay: entertainment.
The reality is that for a small number of players, gaming can become more than just a pastime. It can start to affect finances, relationships, and mental health. Oklaro takes that seriously. That's why we've invested in tools, policies, and support systems that put player wellbeing first — not just when things go wrong, but as a built-in part of the oklaro experience from day one.
This page explains everything you need to know about responsible gaming at oklaro: the tools available to you, how to recognise warning signs, how to access help, and what oklaro does on its end to protect players. Whether you're a casual player or someone who plays regularly, this information is for you.
Remember: Gaming at oklaro is meant to be enjoyable. If it ever stops feeling that way, the tools on this page are here to help. You're never alone — our support team is available 24/7.
Before diving into the tools and resources, here are the principles oklaro encourages every player to keep in mind whenever they log in:
How We Help
Oklaro's responsible gaming framework covers six key areas — all designed to keep your gaming experience healthy and enjoyable.
If you feel you need a break from gaming, oklaro's self-exclusion tool lets you suspend your account for a set period — from 30 days up to permanent closure. During exclusion, you cannot log in, deposit, or place bets.
Set daily, weekly, or monthly deposit limits on your oklaro account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a cooling-off period.
Set a maximum session duration so oklaro automatically logs you out after a defined period. You'll also receive on-screen reminders as you approach your limit, giving you a gentle nudge to take a break.
Not ready for full self-exclusion but need a short break? A cool-off period temporarily suspends your account for 24 hours, 7 days, or 30 days. You can activate this instantly from your account settings without contacting support.
Set a cap on how much you're willing to lose in a given period. When your loss limit is reached, oklaro will prevent further wagering until the period resets. This is one of the most effective tools for keeping gaming within your budget.
Request a full activity statement from oklaro at any time. This shows your deposit history, withdrawal history, net gaming position, and time spent on the platform — giving you a clear, honest picture of your gaming activity.
Step by Step
All responsible gaming tools on oklaro are accessible directly from your account dashboard. No need to call anyone or wait for approval — most tools activate instantly. Here's how to get started:
Need help? If you can't find a tool or need assistance activating self-exclusion urgently, contact oklaro support via live chat. Our team is available 24/7 and will prioritise responsible gaming requests.
Access your account from the oklaro website or mobile app. Make sure you're using your registered credentials.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the Responsible Gaming tab in your settings panel. All available tools — deposit limits, session limits, loss limits, cool-off, and self-exclusion — are listed here.
Select the tool you want to use, set your preferred parameters, and confirm. Restrictions take effect immediately. Increases to limits require a mandatory review period.
You'll receive a confirmation email to your registered address. Keep this for your records. If you don't receive it within a few minutes, check your spam folder or contact support.
Self-Assessment
Answer these questions honestly. If you find yourself saying "yes" to several of them, it may be time to use one of oklaro's responsible gaming tools or seek support.
If you answered yes to two or more of these questions, we strongly encourage you to use oklaro's self-exclusion or cool-off tools, and to reach out to our support team. You can also contact the oklaro responsible gaming team directly at [email protected] — all enquiries are handled with complete confidentiality.
Age Policy
When you register at oklaro, you are required to submit valid government-issued identification to confirm your age and identity. Accepted documents include a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID. Accounts that cannot be verified as belonging to a person aged 21 or older will be suspended and any deposited funds returned.
Oklaro also uses automated systems to flag accounts that show behavioural patterns inconsistent with adult players. If our systems flag an account for age-related concerns, it will be placed under review and suspended pending verification.
Parents and guardians: If you share a device with minors, please ensure your oklaro account is protected with a strong, unique password that is not accessible to children. If you suspect a minor has accessed your account, contact oklaro support immediately.
Oklaro supports the responsible gaming framework promoted by the Philippine Amusement and Gaming Corporation (PAGCOR), which oversees gaming regulation in the Philippines. PAGCOR's responsible gaming guidelines emphasise player protection, age verification, and the availability of self-exclusion mechanisms — all of which are core features of the oklaro platform.
Self-Exclusion
Oklaro's self-exclusion tool is one of the most important features we offer. Here's everything you need to know about how it works.
A one-month cooling-off period. Your account is suspended and you cannot log in, deposit, or wager. Ideal for players who want a short reset.
A three-month suspension for players who need a longer period away from the platform to reassess their gaming habits.
A six-month exclusion period. During this time, oklaro will also suppress any marketing communications to your registered contact details.
Permanently close your oklaro account. This action is irreversible. Any remaining balance will be returned to your verified withdrawal method.
Important: Self-exclusion at oklaro is immediate and cannot be reversed during the chosen period. If you select a 30-day exclusion, you will not be able to reinstate your account before those 30 days have elapsed, regardless of the reason. This is intentional — it's designed to protect you.
When your self-exclusion period ends, oklaro will not automatically reactivate your account. You will need to contact support and complete a brief responsible gaming check before your account is reinstated. This gives you one final moment to confirm that you're ready to return to gaming in a healthy, controlled way.
Get Support
If gaming has become a problem, reaching out is the most important step. Oklaro's support team and the following resources are here to help.
Our support team is available around the clock. For responsible gaming concerns, type "responsible gaming" in the chat to be connected to a specialist immediately. All conversations are confidential.
For non-urgent enquiries, self-exclusion requests, or activity statement requests, email our dedicated responsible gaming team. Contact: [email protected]
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards in the Philippines. Players can contact PAGCOR directly for regulatory concerns related to online gaming.
A note on confidentiality: All responsible gaming enquiries submitted to oklaro — whether via live chat, email, or account settings — are treated with complete confidentiality. Your request will never be shared with other players or used in any way that could affect your standing as a customer, other than to implement the protection you've requested.
Play Responsibly
Oklaro is built for Filipino players who want great games and a platform they can trust. Register today, set your limits from day one, and enjoy gaming the way it's meant to be — fun, controlled, and on your terms. Must be 21 or older to register.
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